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COVID-19 and Event Cancellation FAQs

Our number one priority is ensuring the safety of our MuckFest participants, volunteers, spectators, and staff. The COVID-19 pandemic has presented us with unprecedented challenges, and we have determined that we are not able to carry out the fun, memorable, and above all, safe event that our participants expect and deserve. Cancelling the 2020 MuckFest events is tremendously disappointing for all of us, but it is the only option at this point.
For an event of MuckFest’s size and scope, there are dozens of moving pieces that need to be in place many months ahead of time. Unfortunately, the constantly changing constraints brought on by the pandemic have left too many pieces in limbo at this point for us to be able to continue safely.
While recommendations to slow the spread of the virus include staying clean and maintaining distance, MuckFest is all about getting down and dirty right there alongside other Muckers. Due to the very nature of a mud/obstacle event there is no way to properly adhere to the required safety/health measures, and we will not compromise our commitment to your safety.
There will not be a virtual version of MuckFest in 2020.
COVID-19 has had a tremendous financial impact on the National MS Society, and because of the uncertainty about the future of events like MuckFest, we are unable to reschedule these events into 2021 at this time. We know this news is difficult, but it is our aim to be as transparent as possible to our loyal participants and supporters.
Yes, we will refund all registration fees. This will happen automatically, so you do not have to request a refund.
We have thousands of refunds to process, which our small but mighty team will begin conducting during the week of May 18. It may take several weeks for us to process all of the refunds, so we appreciate your patience. You will get a confirmation email once your refund has been completed, and it may take 7-10 business days from that date for the funds to be credited back to your original payment method.
Yes, your fundraising requirement will be waived.
Yes, you will be refunded for all registration fees and registration upgrades that you purchased, including additional registrations and wave upgrades.
You will be refunded for all registration fees and registration upgrades, including additional registrations and wave upgrades.
Since the t-shirt orders have already been fulfilled, we will not be refunding t-shirt purchases. If you have not yet received your t-shirt please email us at info@muckfest.com and we can check on your order.
Yes, you will be refunded for the Volunteer Fun & Run upgrade.

Fundraising FAQs

The National MS Society uses the funds raised through MuckFest MS to fuel cutting-edge MS research and to provide vital programs and services for people affected by MS.
The National Multiple Sclerosis Society provides vital programs and services to people living with MS and fuels cutting-edge MS research into the cause, treatment and cure for this chronic disease of the central nervous system. Read more about the life-changing work of the National Multiple Sclerosis Society here.
There is no individual fundraising minimum, but please support the National MS Society with a donation, and ask your family, friends and neighbors to support your participation in this event with a donation as well.
There is no team fundraising minimum, but please support the National MS Society with a donation, and ask your family, friends and neighbors to support your team's participation in this event with a donation as well.
Yes! Check out our fundraising rewards and other VIP perks here.
You can qualify for rewards until 11:59 pm the Wednesday before your event. Only confirmed donations qualify towards this total. Check the Participant Center to see where you and your team rank for fundraising.
Click here.
You have more options than ever for fundraising with Facebook!

1) If you log into your Participant Center with your username and password, you can quickly create a Facebook Fundraiser that links directly to your MuckFest fundraising account and counts toward your MuckFest fundraising goal. You can check out the Facebook Fundraiser FAQs here.

2) Facebook also has a variety of fundraising tools, including donate buttons and birthday fundraisers that you can set up directly within Facebook, but will not link to your MuckFest Participant Center. For complete information about the different ways you can fundraise with Facebook, check out our Social Media Fundraising Tools document.

If you need help with fundraising, please reach out to your local chapter of the National MS Society. You can search for your local chapter here. We also have some great fundraising ideas here.

Donations FAQs

Log in to the Participant Center with your username and password. Click the "My Progress" tab and you will be able to view your donor list and the amounts donated. Make sure to thank your donors; you can send your own email or use our pre-written Thank You email in the Email Center section of the Participant Center.
Donating online is the fastest way to submit donations. Please do not mail in cash contributions. You can write out a personal check for any cash you receive. Checks should be made out to the National MS Society. Please put your name on the memo line and include a donation form with each check. To turn in your donations, you can mail or drop off your donations at the chapter office. You can search for your local chapter office here. You can also drop off donations on the day of your MuckFest MS event.
If we receive an offline donation that does not include the donor's name and mailing address, it will be credited to your account as anonymous. To update this information, you contact your local chapter office here.
Donors who make an online donation via our website will receive an email confirmation that can be used for tax purposes. Donors of offline check or credit card contributions will receive an email confirmation when the donation is entered into the system.
No. We cannot split donations among multiple participants. However, if the participants are on the same team, you can make a team donation that will be credited to the entire team, but not split among the team members.
Please allow 10-15 business days for processing. If the donation does not appear after 15 business days, contact your local chapter office.
Please make sure that every donation is accompanied by a donation form from the local National Multiple Sclerosis Society. You can also put your name or your participant ID# in the memo line on all checks.
No, please don't send in cash. For any cash donations you receive, please deposit the contribution into your checking account and send in a personal check.
All registration fees and donations are non-returnable and non-transferable. Your donations allow the National MS Society to fund cutting-edge MS research and provide vital programs and services for people living with MS, regardless of your participation in the event.
Please contact your local chapter office, which you can find here.
All donations are tax deductible in the same calendar year your donation was processed to the extent allowed by law. Please work with your tax professional to determine what deductions you are eligible for.
Yes, we accept money orders and cashier's checks for donations.
Please allow 10-15 business days for processing. If the donation does not appear after 15 business days, please click here.
Your employer may sponsor a matching gift program that will match the donation you just made. For more information, click here.

About My Account FAQs

Remember that your username and password are case sensitive. Click here to reset your username or password.
First, log in to the Participant Center with your username and password. Once you're logged in, you will see a link at the top of the page called "Update My Profile." You will be able to change your contact information, email address, username and password. All changes will be made to your account immediately.
A personal page is your personal fundraising space on our website for you to advertise your participation in MuckFest and fundraise on behalf of your local chapter of the National MS Society. Your page has a default image and text, but you can edit your Personal Page by logging in to the Participant Center with your username and password. Many participants customize their pages with their own stories and photos.
Log in to the Participant Center with your username and password. On the bottom right side of your account home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.