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Bike MS LogoFrequently Asked Questions

For information about the event, including the fundraising minimum, age restrictions and route information, please visit our event details page.

About My Bike Center


I forgot my Username and Password to log into my Participant Center.
Remember that your username and password are case sensitive. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact us at or call 202-296-5363, option 2.

How do I change my Username and/or Password?
First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.

Who should I make checks payable to and where should they be sent?
Checks should be made payable to the National MS Society and mailed to:
Bike MS
National MS Society
1800 M Street, NW,
Suite 750 South
Washington, DC 20036

Don't forget to include a deposit slip to ensure all donations are credited to the right person. Log into your Participant Center, using your username and password, to download a deposit slip and all donation support materials.

How do I unsubscribe from e-mail?
Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe.
Please be aware that important event information is distributed via email to Bike MS participants. Unsubscribing means you will not receive this key information, or information about other National MS Society events. If you are concerned about the emails you are receiving, please call the Chapter at 202-296-5363 and press 2 to speak with someone about modifying your email preferences.

What if I have more questions?
Contact the Chapter at
 or 202-296-5363, option 2.


What is a Participant Center?
It's the home to your online tools such as your personal fundraising page, donation progress, email capabilities, team web page, team member tracker, and much more! In addition, any donation support materials, such as a pledge sheet and deposit ticket are located here to ensure that they are only available to registered participants.
Click here to learn more about how to use your Participant Center!

What is a Personal Page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your bike center. You will be able to customize images, text and the style/color layout of the page.

By default I have a personal page, do I have to change it?
Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.

How do I change my personal fundraising goal?
First, you will need to login to your Bike Center. On the bottom right side of the Bike Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.

How do I change my team name, team division or team goal?
Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her bike center and click the "My Team Progress" button on the top right. On the Team Progress page, team captains will have the ability to update the team name, division and goal.

How can I see who has donated to me?
Login to the site using your Username and Password. Go to your Bike Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts having been donated.

How can I see who is on my team?
Login to the site using your Username and Password. Go to your Bike Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.

What is a team message?
Simply go to your Bike Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.

What is the difference between making my personal page private or public?
By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.

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